How do I get a refund from Hainan Airlines?

Hainan Airlines is a reliable Chinese airline allowing its passengers to avail predictable services. Whether booking your reservation, cancelling it, or getting a refund, the airline will process your request efficiently. The airline operates flights from airports within China to North America and Europe. To avail its services, you should know exactly what this airline offers. Here on our AirCancellation Refund Policy page, we will discuss Hainan Airlines refund policy.

How to begin the process of refund on Hainan Airlines?

Passengers can process ticket refunds at the original place of purchase or at ticketing offices directly operated by Hainan Airlines. To understand more about the Hainan refund policy, you can call Hainan Airlines at +1-(888)-688-8813.  The refund process can also be initiated online. To begin the process of refund, you must first cancel your booking after accessing your details through the Hainan Airlines manage booking section. After this, you will have to fill up a refund request form. While seeking a refund you must bear in mind the below-mentioned points.

• You may be asked to show a valid ID as a proof 
• The refund application form is available for tickets purchased on Hainan website.
• If you’re seeking a refund on behalf of somebody else, you must show your ID and the ID of the concerned person.
• If you're unable to return to the original ticket issuing location, Hainan Airlines can process the refund at a direct ticket office in a different location.

Worried about your refund? You can call Hainan Airlines customer service at +1-(888)-688-8813 for more information. AirCancellation can also offer you support. Do call us at +1-888-826-0067.

When can I ask for a refund from Hainan Airlines?

You can ask for a refund if you have not been able to travel on the purchased ticket. Hainan refund policy requires the airline to automatically process a refund if you have been denied boarding due to overbooking. Or, else, if you don’t want to travel because of personal reasons and want to pursue Hainan change flight, you can ask for a refund. If your ticket has been fraudulently used or refunded, you can ask for a refund. Here are the clauses you must satisfy to be eligible for a refund in that case.

• You must provide sufficient proof that the ticket was used fraudulently.
• A refund can be considered up to 30 days after the expiration of ticket’s refund period.

What if my Hainan flight got cancelled?

The usual practice on Hainan is that the refund will be issued for the paid fare and taxes without charging refund fees. If it's a code-share flight, the operating carrier will process the refund according to the ticket usage conditions. If you have already used a portion of the ticket, the fare for the used segment will be deducted from the total ticket price. The remaining balance will be refunded according to Hainan refund policy without a fee. If you want to take advantage of Hainan flight cancellation policy, you must keep the points mentioned here in mind. 

• Keep the boarding pass or flight coupon with you.
• Hainan Airlines change flight fee will not be refunded to you. 
• Refund options on special fares are limited.

To ensure you don’t end up with a zero refund, you must understand Hainan refund policy. Hainan is available +1-(888)-688-8813 to handle your queries at. AirCancellation has travel executives familiar with Hainan’s policies. We’re available to resolve your refund issue at +1-888-826-0067.

Frequently Asked Questions:

Q. Do I need to cancel my ticket when I want to rebook?

A. If the new fare is less, you can cancel the original ticket to get a refund and then rebook with the fresh fare. If you’ve not adhered to Hanan Airlines cancellation policy 24 hours, you will be asked to pay a penalty.

Q. Can I cancel a rebooked Hainan flight?

A. The ability to cancel or seek a refund on a rebooked Hainan flight will depend on the terms and conditions of the new ticket.

Q. What is the payment method and currency of refund?

A. Refunds will be processed according to the original payment method and currency used for the payment

Q. What is the deadline for getting a refund on an unused ticket?

A. You can apply for a refund up to 13 months after the issuance of the ticket.

Q. How long will it take Hainan to process my refund?

A. Hainan Airlines typically takes 7 business days to process a refund after receiving a valid refund application. This timeline starts from the date the airline receives your refund request through Hainan airlines refund form. But, this does not include the additional processing time required by the bank.