Etihad Airways Refund Policy

Why are flyers so loyal to Etihad?

On Etihad, you get a free chauffeur if you’re flying in the Residence, Business, or Deluxe class. Etihad Airways has partnered with a car rental service, Sixt, to provide its guests airport transfers. If you’re ready for a stopover, Etihad provides a free stay in the hotel of your choice for up to 3 days in Abu Dhabi, if you decide to stop over. But, all these offerings are not the only reasons why customers prefer Etihad Airways. The loyalty also depends on how easily a flyer gets back the fare amount upon cancellation or Etihad refund policy. In this AirCancellation blog, we offer you a guide on how Etihad has been able to win for itself a loyal customer base in aviation.

Is there transparency on the charges I have to pay for Etihad cancellation?

When you’re flying with Etihad, there are certain charges you need to pay in addition to what the fare conditions may require. There is complete transparency on these charges. Here is a look at the charges you should be knowing about on Etihad Airways.
  • Changes or cancellations within 96 hours of your flight will incur an additional 10% fee.
  • A flat, non-refundable fee of $30 will be charged according to Etihad refund policy USA for new bookings, ticket changes, and refunds.
  • Changes or cancellation of your booking through the Etihad Contact Centre or an agent at +1-914-3038393 will require you to pay a service fee.
Before making changes to your ticket you should know the charges you’re going to pay. You can call Etihad customer service USA +1-914-3038393 for details. Our AirCancellation ticketing executives will help you out in working out the exact amount you would be paying for cancellation or refund. Do call us at +1-888-826-0067 to ensure that you have a fair deal.

Who should I contact for Etihad refund?

The quickest and most cost-efficient way to view or change your flight is the Etihad website. You would need your booking reference or ticket number for this. You can call an Etihad agent but Etihad cancellation policy requires you to pay a service fee to change or cancel your ticket. You need to approach the travel agent if you didn’t book your ticket directly with Etihad. Here is how Etihad helps you when there is a cancellation or delay because of the airline.
  • If you’ve updated your email, Etihad will email you to let you know what your options are next. 
  • You’ll also receive a notification in Manage your booking and via the app.
  • You will be given options for alternative flights in your email.
  • Depending on the fare conditions, you will also be emailed your refund options if you don’t want rebooking.  

How soon can I expect my Etihad refund?

Etihad Airways ticket refund policy ensures your refunds are credited to your original form of payment. So, if you paid by credit or debit card, you should receive your refund within 21 days. For all other payment types refunds may take up to 45 days to be processed. Here’s what Etihad suggests if you haven’t received your refund even after 45 days before you get in touch with Etihad Airways contact number, +1-914-303-8393.
  • Contact the bank or payment service
  • Check your card’s expiry date. If the card you used to pay has expired, you won’t get the refund.

Can I expect a full refund upon canceling my Etihad booking?

All extras are non-refundable, unless your flight is changed or cancelled by Etihad Airways. For all bookings made on Etihad’s website, 24-hour cancellation policy applies. Your refund amount will depend on whether you’ve flown any part of your journey. If your ticket is non-refundable, you shall be eligible for Etihad credits valid for future bookings according to Etihad airways 24-hour cancellation and refund policy. The policy regarding GuestSeat has changed since 21 February, 2024. You can cancel a GuestSeat up to 1 day before your departure with a 75% refund fee. If you do not turn up for your flight, you will be charged a no-show fee and will not be entitled to a refund. Here is a breakdown of how fare classes on Etihad allow you to get a refund.
  • First-class passengers need not pay any fee on cancellation
  • Economy Comfort and Economy Value passengers will need to pay a cancellation fee
  • Passengers in GuestSeat will have to bear cancellation charges
  • Business value and Business comfort passengers will have to pay cancellation charges.
Etihad customer service 24 7, +1-914-303-8393 is available round-the-clock. But, in case it happens to be busy, our ticketing executives can also be contacted at +1-888-826-0067.

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