Cathay Pacific Airlines Refund Policy at AirCancellation.com
Cathay Pacific lets you enjoy the freedom to cancel your ticket and get a refund. You should be ready to pay a cancellation fee. If your ticket is eligible for online changes, you will be able to make the cancellation through the ‘manage booking’ link of the airline. Under Cathay Pacific refund policy, the fee on cancellation will be higher for the lower fare classes. If your flight has been booked on the US website of Cathay Pacific, you will be able to cancel within 24 hours for flights that are not less than 7 days away. On this AirCancellation page, we will give an overview of the entire policy on how refund and cancellation works.
Can I get a refund on Cathay Pacific ticket?
Flex tickets in Premium Economy, Business and First are eligible for free cancellation. That means you will get a full refund. Economy Flex cannot be cancelled for a full refund. There is no Flex category in Award tickets. All tickets booked with miles will require you to pay a fee. Most lower-tier economy fares (like Light or Standard) are non-refundable. You may be eligible for a partial refund or voucher after cancellation, subject to fees.
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Cancellation fee will be higher for lower classes and vice-versa.
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Partially used tickets will be refunded after deducting the cancellation fee on the unused portion.
Cathay Pacific will let you cancel a ticket by paying a cancellation fee and the amount you pay will depend on the fare class. You can call the airline at +1-(833)-933-2244 to know the exact amount you can be asked to pay. Our executives available at +1-888-826-0067 will also be able to help you with the details.
How soon should I cancel a Cathay ticket?
The sooner you decide to cancel a Cathay Pacific ticket, the better will be chances to get a full refund. If you are a Cathay member, you may be able to cancel within 24 hours of the booking for flights that are not less than 8 days away. To become a Cathay member, you will have to add your Cathay membership at the time of booking. Here are some situations when you will not be able to use the 24-hour cancellation under Cathay Pacific Airlines refund policy.
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A discount code was used for booking the ticket.
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The ticket was rebooked, reissued or held.
How to request a refund from Cathay Pacific?
Before you request a refund from Cathay Pacific you must cancel the ticket. If you purchased a ticket directly from the website or mobile application, you will be able to get a refund by filling up the online refund request form. You can also fill this form if you redeemed miles for getting the ticket. Here are the details you must fill up in online refund request form.
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For your ticket - Enter the details of your ticket like e-ticket number and last name. You can cancel your ticket within 24 hours through Manage Booking link if you are a Cathay member.
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For seat reservation - Enter the requested and the assigned seat number.
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For lounge pass - Enter the date of flight and other details.
Do I have to contact Cathay Pacific for a refund?
If you purchased your ticket directly through Cathay Pacific’s website or mobile app, you can cancel and request a refund online. However, if you booked through a third-party agency or travel site, you must contact them directly for cancellation and refund processing. Here are some things you should remember when you are looking for a refund.
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You must cancel your ticket before filling up the online refund request form.
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If you are a Cathay member do not forget to keep your Cathay membership number handy.
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You will have to get in touch with the third-party, if your ticket has not been purchased from Cathay Pacific.
What is the differentiate between U.S. DOT Rule & Cathay Member Cancellation?
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U.S. DOT Rule: Applies only if booking is made via the U.S. website, flight is 7+ days away, and cancellation is within 24 hours.
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Cathay Member Cancellation: Offered to members for flights 8+ days away, but may not apply if discounts or rebookings are involved.
Cathay Pacific offers a 24-hour risk-free cancellation policy for bookings made via its U.S. website, provided the flight is at least 7 days away. In other cases, Cathay members may cancel bookings made directly with the airline within 24 hours if the flight is 8 or more days away, subject to fare conditions.
Frequently Asked Questions:
Can I cancel my Cathay Pacific ticket online?
You can cancel your ticket online only if you are a Cathay member who purchased a ticket through Cathay Pacific. You can cancel your ticket free of charge within 24 hours through manage booking link on the airline website when the flight is not less than 8 days away.
Can I get a refund when I apply after the flight’s departure?
You will not be eligible for a refund after the flight you booked has departed. Also, you will have to pay a no-show fee according to the airline’s policy.
How will I get a refund of the extras I paid for?
For getting a refund on lounge pass, extra baggage and seat reservation, you will have to fill up the online refund request form available on the airline website or contact customer care.
How long should I wait for the refund to get processed?
You should allow the airline up to 7 days to process your refund request. In a few cases, the Cathay Pacific ticket refund time is little longer and can be up to 20 days. Get in touch with the airline’s customer care if you have been waiting for your refund longer than this.
Why is Cathay Pacific not allowing me to cancel online?
Customers who make bookings on the airline website and with itineraries involving at least one Cathay Pacific flight are eligible to use manage booking services available on the website and mobile application.
