Air New Zealand Cancellation Policy 

There can be multiple reasons to cancel your flight such as last-minute plan changes, official chores, or much more. In such cases, you are eligible to cancel your flight with Air New Zealand. However, you need to adhere to some of the Air New Zealand Cancellation Policy. So, make sure you have accurate information on the same topic. This page by AirCancellation will be your guiding light to take you through the different Air New Zealand guidelines when it comes to canceling your flight. Also, you can call +1-888-826-0067.

What is Air New Zealand 24-hour Cancellation Policy?

If you want to know more about the 24-hour cancellation policy, you need to make sure you are following the below points:

• Tickets that are canceled within 24 hours of booking are eligible for a full refund against the cancellation.
• It is also important to understand that the Air New Zealand reservations must be done before the 7 days of the departure time in order to claim the complete refund.
• Air New Zealand cancellation policy is applicable to all fare types, and classes of travel.
• If you are booking a flight in a group, you will not be eligible for the 24-hour cancellation policy.
• If you are booking your flight within the Miles, you will not be eligible for the 24-hour cancellation policy.
• Also, Air New Zealand does not allow anyone to transfer their tickets to other people.

What is the Air New Zealand ticket cancellation policy?

Before you cancel your flight with Air New Zealand, you need to make sure you are adhering below points:

• Air New Zealand flight cancellation policy will be abided by all the passengers persisting different fare types, travel routes, and classes of travel.
• However, Air New Zealand cancellation rules and regulations will vary for restricted as well as non-restricted fares.
• Air New Zealand flight cancellation would only be applicable for the Air New Zealand booking made through Air New Zealand online portal, Air New Zealand customer service, and the Air New Zealand booking counter at the airport.
• In different uncontrollable circumstances such as bad weather, government announcement, world epidemic, or airlines canceling the flight due to their own reasons, you are eligible for a complete refund against the involuntary flight cancellation. 
• If you are requesting for Air New Zealand cancellation against the booking that is eligible for a refund, you need to wait 7-10 minutes for refund credit.
• Air New Zealand cancellation fees may vary for domestic and international flights.

What is Air New Zealand Flight Change Policy?

If you are making any changes to your flight in Air New Zealand, you can freely do it but you need to make sure you are fully aware of the Air New Zealand Flight Change Policy. 

Flight change policy for long-haul flights:

Long-haul flights consist of international routes excluding flights between New Zealand, Australia, Bali, The Cook Islands, Norfolk Island, Tonga, Tahiti, Bali Vanuatu, or Samoa.

Flight change for Value fares or Economy class:

• You can make changes to your flight for USD 100 per adult and child (infant fares can be changed for free).
• Cancelled flights for adults and children will be non-refundable but you can get a refund on the infant flight fare. However, you can convert your canceled flight into flight credit before departure and you can use it for a future flight. If the new flight is cheaper than the flight credit, the difference will be credited.
• No-show flights will be fully refunded.
• Name changes are not permitted in Air New Zealand.
• Tickets that are canceled within 24 hours of booking and 7 days before the departure time will be fully refunded. 

Flexi Fares for Economy Flexible and Premium Economy:

• You can change the Economy Flexible and Premium Economy flight any time before his departure.
• If you make changes to Economy Flexible and Premium Economy flights, you will be charged some amount of service fee.
• If your new flight is cheaper than the old one, you will get the difference amount.
• Both fares can be refunded and converted into flight credit that you can use for future flights.
• The name change will not be allowed in Air New Zealand.
• You will have to pay USD 300 for Economy Flexible fares including adults and children.
• You will have to pay USD 400 for Premium Economy fares including adults and children.
• There will be a complete refund for infant fares in both classes.
• No-show will completely be refunded. 
• Tickets that are canceled within 24 hours of booking and 7 days before the departure time, are eligible for a complete refund.

Business Class fares:

• You can change your flight any time before the departure time of the flight.
• However, you will be levied with a service fee.
• If the original fee is not available or applicable, you will be charged an extra amount of money.
• If your new flight is cheaper than your old one, you will be paid for the difference.
• Your fare can also be refunded in the form of flight credit and you can use it for future flight plans. 
• Infants will get a full refund against the cancellation.
• If you cancel your flight within 24 hours of booking and before the 7 days of flight departure, you will get a complete refund on the same. 

What is Air New Zealand Baggage Policy?

Air New Zealand Carry-on Baggage Allowance:

Every passenger is allowed to travel with one carry-on bag and one personal item including a purse or a briefcase. Assistive devices or any outer garment will not be considered as a personal item. 

All carry-on baggage should fit in the overhead bin or under the seat in front of you.

Weight and Size:

The maximum weight of carry-on baggage should come under 15lb or 7 kg.

The maximum size or dimension should come under the 46.5 linear in/118 cm

Air New Zealand Checked Baggage Allowance:

Passengers who are traveling within New Zealand should consider the below weight policy:

• For Smart Saver, it is one checked luggage - 50 lb/23 kg
• For Flexi Plus, it is two pieces of checked luggage - 50 lb/23 kg each
• Star Alliance Gold Members (including Airpoints Gold and Gold Elite) Members are allowed three pieces of checked luggage, each weighing a maximum of 50 lb/23 kg.

For more information about flight change or cancellation, change fee & refund policy, you can visit the AirCancellation or call at +1-888-826-0067.