Does SWISS have a 24-hour cancellation policy?

SWISS or Swiss International Airlines is part of the Lufthansa Group and the national carrier of Switzerland. It connects all major destinations in North America and Europe. Travellers of Swiss International Airlines have an advantage as it is a member of Star Alliance, a grouping of 26 airlines, allowing them access to frequent flyer benefits like access to premium lounges. 

The airliner has built a reputation for being customer-friendly. The 24-hour cancellation policy gives a grace period of 24 hours to a passenger from the time of booking to cancel and take a full refund. In this AirCancellation blog, we will address issues which flyers face when they decide to cancel a SWISS ticket.  

Can I seek a full refund from SWISS?

With Swiss Airlines refund policy you will be able to get a full refund of the air ticket under a few conditions.

• You were not given an alternate transportation.
• The scheduled departure gets delayed by two hours or is carried forward by more than one hour.
• The scheduled arrival time gets delayed by at least two hours. 

Is my SWISS ticket eligible for cancellation?

The fare conditions of your ticket are clearly displayed during the booking process. Swiss air cancellation policy requires the airline to show the level of flexibility of a ticket with respect to rebooking or cancellation. 

How much will be the cancellation fee for my SWISS ticket?

Refundable fares are subject to a Swiss Airlines change flight fee, which can range from a nominal fee to a percentage of the ticket price depending on your travel class and route.

• For those holding flex tickets - There are no cancellation charges.
• For those having standard tickets - The cancellation fee can be in the range of $100 to $250 depending on the distance.    

SWISS makes it possible for flyers to seek any clarifications on the fare conditions. You can call Swiss Airlines customer service number 24/7, +1-(833)-626-0737. We have the required expertise to resolve your doubts regarding refunds and cancellations. You can call us at +1-888-826-0067.   

Why am I not able to rebook my SWISS ticket online?

If your flight is from or to U.S., the Swiss air cancellation policy 24 hours enables you to make changes without any charges within 24 hours of the ticket purchase. But you would not be able to rebook your SWISS ticket online under these conditions.

• When the reservation has flight segments with other airlines.
• If your ticket has not been issued to you.
• If there are bookings with more than one ticket for the same person and route.
• Bookings that contain special services including transportation of pets.
• Tickets that are part of a group booking.

How can I get a refund for my SWISS ticket?

If you want a refund, you need to cancel your reservation. Take the help of Swiss Air manage booking link available on the website of Swiss International Airlines. Using the ‘My Booking’ link access the ticket summary. Log in with your Travel ID or Booking Code. You’ll have to choose the option of cancel if you are looking for a refund. In case you don’t have Travel ID or Booking Code, you can also apply for a refund manually by giving details of the unused flight coupons. 

How can I contact SWISS when I need a refund?

There are contact forms available on the website of SWISS which ensures that passengers can put in a request in several cases. These contact forms enable you to apply for a reimbursement, register a pet for carriage or for any general enquiry. If you're in need of an urgent redressal, SWISS allows you to engage in a live chat. The live chat assistant ‘Nelly’ who is available 24/7 in situations will help you:

• When flight get cancelled - The live chat assistant can check alternatives and rebook a flight.
• When flight is not cancelled - Calculate the cost for rebooking your flight.
• Change in travel plans - The live chat assistant can help you in seeking a refund.

Getting sorted on issues like cancellation and refund will make your travel smoother. While we have tried to list the most common issues faced by flyers, you can seek assistance by calling Swiss Airlines customer service phone number, +1-(833)-626-0737. AirCancellation wants your SWISS flight as smooth as possible and we’re ready to provide you with any useful guidance when you call us at +1-888-826-0067.